Terms of Service

Last updated: 17 April 2026

These terms apply to your use of BillMate. By creating an account, you agree to them. If you don't agree, don't use BillMate.

1. What BillMate is

BillMate is a cloud billing / Point-of-Sale software for Indian retail shops. It includes a desktop POS app for the billing counter, a web admin panel for shop owners, and cloud synchronisation between them.

2. Subscription billing

• Plans are monthly or yearly, billed in advance. Prices are shown on the pricing page.
• Monthly plans auto-renew every month until cancelled. Yearly plans auto-renew every year until cancelled.
• You can cancel any time from Settings → Billing & plan. Cancellation takes effect at the end of the current cycle — you keep access until then.
• Payments are processed by Razorpay. BillMate does not store your card details.

3. Free trial

• New accounts get a 14-day free trial with all Growth-plan features.
• No credit card is required to start the trial.
• After 14 days, you must pick a paid plan to continue billing.
• If you don't pay within 7 days of trial expiry, the account is suspended. After 90 days without payment, the account and all data are permanently deleted.

4. Refund policy

Contact support within 7 days of a charge if you feel you shouldn't have been billed — we'll review case-by-case. Used subscription periods (days you had active access) are not refundable.

5. Acceptable use

• Use BillMate only for lawful retail billing activity.
• One tenant account per business entity. Running multiple businesses on a single account to avoid plan limits is not allowed.
• Do not attempt to reverse-engineer, scrape, or overload the service.
• Do not use BillMate to bill for illegal goods or services, or to evade tax / GST obligations.

6. Data and unsynced bills

BillMate saves billing data locally on your device for speed and offline capability. Data syncs to our secure servers when internet is available. BillMate is not responsible for data stored only on local devices that is lost due to hardware failure, theft, or other device-level issues. We recommend maintaining internet connectivity during business hours so your bills sync promptly.

7. Limitation of liability

BillMate is provided "as is". We aim for 99.9% uptime but do not guarantee it. Our liability for any claim is capped at the amount you paid us in the previous 12 months. We are not liable for indirect or consequential losses (lost sales during an outage, lost data on your device, etc.).

8. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

9. Changes

We may update these terms. For material changes, we will notify you at least 14 days in advance via email / WhatsApp. Continued use after the change means you accept the new terms.

10. Contact

support@yourdomain.com
WhatsApp: +91-99999-99999